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Terms & Conditions

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About These Terms

These Terms and Conditions (“Terms”) govern your use of the Inside Out Counselling and Consulting website (iocac.getwebsitetoday.com) and your engagement of our counselling, supervision, consulting, and workshop services. By using this website or booking a service with us, you agree to these Terms.

Nature of Our Services

Inside Out provides:

  • Individual counselling
  • Supervision and consulting (for practitioners and organisations)
  • Workshops and parenting programs

Services are delivered online to clients across Australia, and may include phone, video, or other telehealth formats.

Eligibility and Suitability

Our online counselling model is not suitable for everyone. By booking a session, you confirm that you have considered whether online counselling is appropriate for your circumstances. We reserve the right to recommend alternative or additional supports (such as in-person services, a GP, or emergency services) where we consider this to be in your best interest.

Bookings and Enquiries

  • Initial contact can be made via our website contact form, email, phone, text, or Instagram
  • A free 15-minute discovery call may be offered to discuss your needs before booking
  • Appointment times are confirmed once agreed between you and Inside Out
  • We will provide further information about fees, session format, and informed consent before your first paid session

 

Fees and Payment

  • Fees for individual sessions, supervision, and workshops will be communicated to you prior to booking
  • Payment is due [in accordance with the terms provided at booking / prior to or at the time of each session — to be confirmed by Michelle]
  • We reserve the right to update our fees from time to time, with reasonable notice provided to existing clients

 

Client Responsibilities

To get the most from our services, you agree to:

  • Provide accurate information relevant to your care
  • Attend sessions in a private, safe environment suitable for online counselling
  • Ensure a stable internet connection and appropriate device for telehealth sessions
  • Engage respectfully with your counsellor/supervisor

 

Online Service Limitations

While we take reasonable steps to use secure, reputable platforms for online sessions, we cannot guarantee that internet-based communication is completely free from technical issues, interruptions, or security risks beyond our control. We are not liable for issues arising from your internet connection, device, or third-party platform outages.

 

No Guarantee of Outcomes

Counselling, supervision, and consulting are collaborative processes, and outcomes depend on a range of factors specific to each individual or organisation. We do not guarantee specific results, and nothing in these Terms should be read as a guarantee of any particular therapeutic, clinical, or personal outcome.

 

Contact Us

If you have any questions about these Terms, please contact:

Michelle Ormsby
Email: michelle.ormsby.counsellor@gmail.com
Phone: 0416 676 578

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Workshops and Groups

Inside Out workshops and groups are coming soon. Options will be based on interest, so reach out and let’s work together!

We facilitate the following evidence-based parenting programs one-on-one or in a group:

  • Circle of Security Parenting
  • 1-2-3 Magic and Emotion Coaching
  • Tuning into Teens
  • Keeping Kids in Mind

For schools and organisations interested in wellbeing programs, we have experience facilitating yoga and mindfulness workshops in your environment.

We’re taking enquiries now from individuals, parents, groups, organisations, and educational services. Register your interest and we’ll be in touch.

Stay connected via our socials or newsletter for updates on our growth!

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Supervision and Consulting

Inside Out Supervision and Consulting is coming soon—opening Spring 2026! We have specialised experience for supervision in:

  • Child, youth and family services
  • School counselling and wellbeing
  • Youth mental health
  • Child protection
  • Parenting programs

Need supervision, reflective practice or wellbeing support for yourself or your organisation? Reach out now to collaborate and plan together.

Stay connected via our socials or newsletter for updates on our growth!

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Counselling

At Inside Out, our primary focus is individual counselling. However, there are times in our work with families when it is helpful for both parents to attend sessions together.

We recognise that ‘being a good fit’ and the therapeutic relationship are the most important and powerful drivers for change in therapy.

After establishing safety, and a collaborative therapeutic relationship with clear goals, we draw on evidence-based counselling approaches including:

  • Cognitive Behavioural Therapy (CBT)
  • Brief solution-focused therapy
  • Family systems therapy
  • Mindfulness
  • Somatic therapy

While these are our main approaches, we have trained in several other modalities and may integrate these where appropriate. As part of our registration with PACFA, we regularly participate in professional development to maintain best practices.

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