Home / FAQ’s
Michelle’s education and training:
Michelle’s education and training include:
No, you do not need a referral to see us. Book a free 15-minute discovery call to see if we’re a match or contact us via our contact form to discuss how we can help.
We are currently open:
Please check our live booking link for available times.
We are not a crisis service offering 24/7 support. If you need urgent help, please call 000 or visit your nearest hospital.
When you contact us, you can usually expect a reply within 48 hours. If you are a current client, please be aware that we turn our phone and emails off when in session and after business hours.
Sessions are $156.16 for 60 minutes of counselling (30-minute and 90-minute options also available). This is the standard rate for registered counsellors under the NDIS.
We see many people with NDIS funding, including self-managed and plan-managed clients, as well as parents of children with the same plan types. We cannot currently accept NDIA-managed clients.
We are in the process of applying for several private health fund rebate options and will keep you updated. We cannot currently provide Medicare rebates, although PACFA is working on this.
We offer reduced rates for First Nations people and those with a health care card or experiencing financial difficulties. Please feel free to chat with us about this.
We will send you an invoice on the day of your consultation, payable by bank transfer, credit/debit card, or Apple Pay. We also offer automated payments, where we securely store your card details and debit you after your session, so you can fully concentrate on your treatment and leave the admin to us.
In the case of illness or an emergency, please get in touch as soon as you can. We understand there can sometimes be exceptional circumstances beyond your control.
If you need to cancel, we require at least 12 hours’ notice. Where we do not receive this, you will be charged our full fee. Missed appointments without notice will also incur our full fee.
Yes, sometimes. Michelle has an extensive background in counselling and social services and has worked with a broad range of people with diverse identities, genders, cultural backgrounds, and challenges. If you believe we would be a good fit, book a 15-minute discovery call and we can chat about what you want to work on.
There are times when we are at capacity or we might not be the best fit for you. In those cases, we may suggest an option within our referral network.
Currently we do not, even though working with children has been a large part of Michelle’s career. We hold current Working with Children Checks (WWCC), NDIS worker checks, Police checks, and relevant insurances.
What we do currently is work with parents and carers from a child-focused and family-systems perspective. We find that this often creates more holistic change, especially with younger children, and the research backs this up.
We are trained in facilitating “Circle of Security Parenting,” “1, 2, 3 Magic and Emotion Coaching,” “Tuning into Teens,” and “Keeping Kids in Mind” and can offer these programs one-on-one or in a group. Please chat with us if you are interested in groups.
We do work with young people over 16 years of age, especially neurodivergent teens and those experiencing anxiety and school-related challenges.
Please contact us via the contact form below for further information. We would be happy to answer any other questions about us!
Michelle’s education and training include:
No, you do not need a referral to see us. Please contact us via our contact form to discuss how we can help. You can also book directly through our website. Before your first session we will send you some brief forms, so we know what you want to work on.
We are currently open:
Please check our live booking link for available times.
We are not a crisis service offering 24/7 support. If you need urgent help, please call 000 or visit your nearest hospital.
When you contact us, you can usually expect a reply within 48 hours. If you are a current client, please be aware that we turn our phone and emails off when in session and after business hours.
Sessions are $156.16 for 60 minutes of counselling (30-minute and 90-minute options also available).
We accept private paying clients.
We are in the process of applying for several private health fund rebate options and will keep you updated. We cannot currently provide Medicare rebates, although PACFA is working on this.
We see many people with NDIS funding, including self-managed and plan-managed clients, as well as parents of children with the same plan types. We cannot currently accept NDIA-managed clients. Our rates are the same for all clients and not more for NDIS clients. Our session cost is the current set fee for registered counsellors under the NDIS.
We offer reduced rates for First Nations people and those with a health care card or experiencing financial difficulties. Please feel free to chat with us about this.
We will send you an invoice on the day of your consultation, payable by bank transfer, credit/debit card. We also offer automated payments, where we securely store your card details and debit you after your session, so you can fully concentrate on your sessions and leave the admin to us.
In the case of illness or an emergency, please get in touch as soon as you can. We understand there can sometimes be exceptional circumstances beyond your control.
If you need to cancel, we require at least 12 hours’ notice. Where we do not receive this, you will be charged our full fee. Missed appointments without notice will also incur our full fee.
Yes, where appropriate. Michelle has an extensive background in counselling and social services and has worked with a broad range of people with diverse identities, genders, cultural backgrounds, and challenges. If you believe we would be a good fit, fill out our contact form and we can discuss what you want to work on.
There are times when we are at capacity or we might not be the best fit for you. In those cases, we may suggest an option within our referral network.
Currently we do not, even though working with children has been a large part of Michelle’s career.
What we do currently is work with parents and carers from a child-focused and family-systems perspective. We find that this often creates more holistic change, especially with younger children, and the research backs this up.
We do work with young people over 16 years of age.
We hold a current Working with Children Check (WWCC), NDIS worker check, Police check, and relevant insurances.
Please contact us via the contact form below for further information. We would be happy to answer any other questions about us!
Inside Out workshops and groups are coming soon. Options will be based on interest, so reach out and let’s work together!
We facilitate the following evidence-based parenting programs one-on-one or in a group:
For schools and organisations interested in wellbeing programs, we have experience facilitating yoga and mindfulness workshops in your environment.
We’re taking enquiries now from individuals, parents, groups, organisations, and educational services. Register your interest and we’ll be in touch.
Stay connected via our socials or newsletter for updates on our growth!
Inside Out Supervision and Consulting is coming soon—opening Spring 2026! We have specialised experience for supervision in:
Need supervision, reflective practice or wellbeing support for yourself or your organisation? Reach out now to collaborate and plan together.
Stay connected via our socials or newsletter for updates on our growth!
At Inside Out, our primary focus is individual counselling. However, there are times in our work with families when it is helpful for both parents to attend sessions together.
We recognise that ‘being a good fit’ and the therapeutic relationship are the most important and powerful drivers for change in therapy.
After establishing safety, and a collaborative therapeutic relationship with clear goals, we draw on evidence-based counselling approaches including:
While these are our main approaches, we have trained in several other modalities and may integrate these where appropriate. As part of our registration with PACFA, we regularly participate in professional development to maintain best practices.
